Terms and Conditions
The information below outlines the Terms and Conditions set out by Flamboyant Invites.
Accepting terms
By making a payment or deposit payment and accepting these terms and conditions you are agreeing to start work and accept the conditions set in this document.
Proofs and process
Throughout the design process, proofs will be emailed for you to review. As standard you will receive 2 rounds of design and proof as part of the price. If further amends need to be made after 2 rounds of design you will be charged additionally. It is your responsibility to ensure that all wording and detail on the designs are correct and exactly what you want. Flamboyant Invites cannot be held responsible for incorrect spelling mistakes or incorrect details. Printing will take place once the final proof has been signed off by you. By signing off the final proof you are agreeing to take full responsibility for the design as shown. Please note that the longer you take to respond to proofing rounds, and the longer feedback takes to be received, the further your completion date will be pushed back. A turnaround time in working days will be given once the design has been sent to print, but this is an estimate only.
Payment structure
Studio Collection stationery purchased through the shop on flamboyantinvites.com require 100% payment on ordering. Work booked directly and bespoke jobs, require a 50% deposit upfront with the remaining 50% due before the work is sent to print. All charges will be invoiced. All payments must be paid within 5 days of invoicing via Bank transfer to allow work to take place quickly. Billing will reflect the actual costs incurred and any client requested changes will be billed additionally. Throughout the process I will advise you on any price changes on any changes to the original order and your final invoice will be adjusted accordingly.
Rush orders
Orders may be considered as rush if they are needed within a 4 week turnaround time, from design to delivery of product. Rush orders are accepted depending on availability and the requirements of the project. Rush orders will come with a charge of 35% or £100, whichever is higher, added to the total order. It is important for the client to be responsive and cooperate in a timely manner within the limited timeline given. Flamboyant Invites cannot be held responsible for delays due to delayed client feedback and signoff.
Printing variations
Please note that samples may not always be 100% like to like to the final finished product due to the nature of print production and process, which can result in minor variations. Please be aware that colours appear differently on screen as to printing. Matching Pantone colours can be tricky, but options will be given where possible and card colours samples will be sent to choose from where necessary.
Printing process
Please allow 10 – 14 working days for printing and delivery of product. If possible the product(s) will be sent to you before this, but this can’t be guaranteed. Flamboyant Invites cannot be held responsible for delays in the printing process due to technical issues or busy printing periods, but aim to keep you updated throughout the process.
Studio Collection items
All orders include a postage charge for tracked delivery through Royal Mail or similar courier Please ensure your delivery details provided are correct and that someone will be home to receive your item, or reschedule your delivery to a more convenient time or date using the tracking reference number. Flamboyant Invites accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances beyond our control.
Bespoke Stationery / Design Jobs
All orders will have an additional postage price on top of goods ordered. This allows me to send your package via Royal Mail Special Delivery or a similar tracked and insured operator. Delivery charges are dependent on weight and will be added to your final invoice. You will receive a tracking code via email once the package has been sent. Please ensure someone will be home to receive your item or reschedule your delivery to a more convenient time or date using the tracking reference number. Flamboyant Invites accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances beyond our control.
Copyright
Flamboyant Invites exclusively holds copyright for all designs. You, or any third party, cannot copy or reproduce any of the designs sent in the PDF proofs. Any improper use of the stationery and designs will be pursued.
Promotional materials
Flamboyant Invites may use copies of your design to send to other clients as samples and / or use your designs as promotional photography on social media channels. By accepting these Terms and Conditions you are agreeing to these usage rights. If you have an objection to this please state in an email.
Cancellations
In the event of an order being cancelled by yourselves, after it has gone to print, Flamboyant Invites cannot refund any money that has already been paid. If you cancel your order after payment, but prior to printing, then any design time spent will be deducted from your refund. In the unlikely event that I need to cancel your order, you will be given a refund in full.
Your information
When ordering your designs, please ensure all information you give is correct. A relevant postal address and email address is vital for the process to run smoothly. Flamboyant Invites cannot be held responsible for orders being sent to the wrong address if this has been given incorrectly by yourself.
